Terms of Service

These Terms of Service ("Terms") are an agreement between you and OVI Systems, LLC ("OVI," "we," "us," "our") and govern your use of ovisystems.com and app.ovisystems.com (together, the "Service"). Please read them carefully. By creating an account, purchasing, or using OVI, you agree to these Terms. If you do not agree, do not use the Service.

1. What OVI is — and what it is not

OVI is an educational study aid for aviation knowledge. It is a "virtual instructor" — software that answers questions and helps you prepare, grounded in published FAA materials and other reference sources.

OVI is not, and does not claim to be:

• a certificated flight instructor (CFI), ground instructor, or any holder of an FAA certificate or rating;
• a substitute for instruction from your certificated flight or ground instructor;
• a substitute for the FAA's official regulations, publications, procedures, or your aircraft's approved flight manual;
• a source of operational, in-flight, or real-time decision-making guidance.

Nothing OVI provides supersedes the Federal Aviation Administration. Always defer to current FAA regulations, official FAA publications, your aircraft's approved flight manual or pilot's operating handbook, and your certificated instructor. Where OVI and an official source differ, the official source controls. See Section 2.

OVI prepares students for United States (FAA) airman knowledge tests only. It is not designed or intended to prepare you for examinations administered by any other aviation authority (for example, EASA, the UK CAA, or Transport Canada). Purchasers outside the United States are welcome — but confirm that the FAA test is the test you need before you buy.

3. Eligibility

You must be at least 18 years old to purchase or hold an account. If you are under 18, you may use OVI only with the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf and is responsible for your use. We do not knowingly provide the Service to anyone under 13.

4. Accounts

• A purchase creates your account. You are responsible for keeping your login credentials secure and for all activity under your account.
• One account is for one person. Do not share, resell, or transfer your access.
• Notify us promptly at support@ovisystems.com if you believe your account has been compromised.

5. Purchase, pricing, and access term

• Pricing is shown at checkout. Prices may change over time, but the price you pay at purchase is the price for your access term.
• Access term. A purchase grants you access to the purchased rating's content for twelve (12) months from the date of purchase.
• No automatic renewal. Your access does not auto-renew or auto-charge. When your term ends, access ends unless you choose to purchase again.
• Per rating, per person. Each purchase covers one FAA rating for one person.
• Payment processing. Payments are handled by our third-party payment processor. We do not store your full card number. Your use of payment features is also subject to the processor's terms.

6. Refunds — all sales are final

All purchases are non-refundable. Because OVI is a live service that provides immediate, ongoing access to an AI instructor and study tools, we do not offer satisfaction refunds, partial refunds, or pro-rated refunds for any reason, including non-use.

The only money-back arrangement we offer is the Exam-Fee Guarantee in Section 7.

7. Exam-Fee Guarantee

We stand behind the product. If you do everything OVI asks and still fail your FAA knowledge test, we will reimburse your test fee. To qualify, all of the following must be true:

1. You completed the full written-prep program for your rating (every knowledge topic marked "green");
2. You passed three (3) consecutive mock exams in OVI, each with a score of 90% or higher;
3. You took the corresponding FAA airman knowledge test within sixty (60) days of the third qualifying mock exam;
4. You did not pass that FAA test (a score below the FAA passing standard); and
5. You submit your official FAA test report showing the failing score, plus a receipt for the test fee you paid, within thirty (30) days of your test date.

If all conditions are met, we will reimburse the FAA knowledge-test fee you actually paid, up to a cap of USD $200. One claim per person, per rating. This guarantee is the sole and exclusive money-back remedy under these Terms, and does not entitle you to a refund of your OVI purchase price.

8. Acceptable use

You agree not to:

• use OVI for any unlawful purpose;
• share, resell, sublicense, or redistribute OVI content or access;
• scrape, copy, or harvest the question banks, explanations, or other content in bulk, or use them to train a competing model or product;
• attempt to bypass usage limits, security controls, or access content for ratings or tenants you have not purchased;
• misrepresent OVI's output as official FAA guidance or as certificated instruction.

We may suspend or terminate accounts that violate this section.

9. AI-generated content — verify before you rely

OVI's answers are generated by artificial intelligence working from reference materials. AI can be wrong, incomplete, or out of date. You are responsible for verifying anything important against current FAA regulations, official publications, your aircraft's approved manual, and your certificated instructor before acting on it. Do not use OVI for in-flight decisions or any real-time operational purpose (see Section 2).

10. Assumption of risk

Aviation is inherently hazardous. You are solely responsible for your decisions and actions as a pilot or student pilot. You assume all risk arising from your training, flight operations, and your use of OVI. OVI is a knowledge study aid only and plays no part in operational, flight, maintenance, or safety-of-flight decisions.

11. No warranty

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any content is accurate, complete, or current. No information provided by OVI supersedes any document, procedure, or regulation issued by the FAA.

12. Limitation of liability

To the maximum extent permitted by law:

• OVI Systems, LLC assumes no responsibility for errors or omissions in the Service or its content, and assumes no liability for any damages of any kind arising from your use of, or reliance on, the Service or its content — including, without limitation, any personal injury, property damage, loss, accident, incident, training delay, test failure, or other harm.
• We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.
• Our total aggregate liability for any claim arising out of or relating to the Service is limited to the amount you actually paid us for the Service in the twelve (12) months preceding the claim.

Some jurisdictions do not allow certain limitations; where that is the case, the limitations apply to the fullest extent permitted.

13. Indemnification

You agree to indemnify and hold harmless OVI Systems, LLC and its members, officers, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party.

14. Intellectual property

• OVI's software, question banks, explanations, written content, design, and brand are owned by OVI Systems, LLC and protected by law. Underlying FAA publications are public-domain U.S. government works; OVI's selection, organization, explanations, and presentation are our own.
• We grant you a limited, personal, non-transferable, non-exclusive license to access and use OVI for your own training during your access term. All other rights are reserved.

15. Your feedback

If you send us feedback, suggestions, or ideas about OVI, you grant us a perpetual, royalty-free right to use them to improve the Service, with no obligation or compensation to you.

16. Privacy

Your use of OVI is also governed by our Privacy Policy, which explains what we collect and how we use it. By using the Service you consent to those practices, including session-activity recording and AI processing of your questions as described there.

17. Termination

You may stop using OVI at any time. We may suspend or terminate your access if you violate these Terms or use the Service in a way that creates risk or legal exposure. Sections that by their nature should survive termination (including Sections 2, 9–14, and 18) survive.

18. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Texas, and you consent to their jurisdiction.

19. Changes to these Terms

We may update these Terms. If we make material changes, we will update the effective date above and, where appropriate, notify you. Continued use after changes take effect means you accept the updated Terms.

20. Contact

Questions about these Terms: support@ovisystems.com
Legal notices: legal@ovisystems.com
OVI Systems, LLC — Texas, USA